Surveys are the classic methodology that make up any quantitative research study. The typical research survey is used when brands want to capture customer information from a large sample in order to get statistically significant information. Great for collecting large amounts of data and cutting that data by demographics, purchase intent, awareness levels and more, the survey tool is perhaps the most agnostic methodology across market research.
These days the most efficient way to collect survey data is online, but there are still instances where telephone and even intercept (in-person) surveys are still required. Depending on the type of study, survey data is collected and then parsed out to find the insights often buried in layers and layers of data.
No matter what you are trying to understand about your brand, it’s more than likely a survey can be employed to uncover the information that will provide direction to inform your business decision.