In the healthcare industry, understanding patients' needs is essential to ensure your messaging, brand strategy, and patient experience are aligned in an increasingly competitive and fragmented care environment.
With the rise of retail clinics, telehealth, AI-driven diagnostics, and digital health tools, healthcare organizations have a critical opportunity to connect with patients on a deeper level and build lasting trust.
Key challenges shaping the healthcare space today include:
We understand the challenges tied to complex healthcare systems, shifting patient behaviors, and rising demand for transparency and personalization. Addressing these factors improves patient satisfaction, strengthens your brand identity, and ensures more meaningful and consistent patient engagement.
We specialize in providing tailored market research for the healthcare industry, using our experience with health systems, payers, and digital health innovators to uncover what drives patient decisions and brand loyalty.
Assessing brand perception and equity to track awareness, trust, and emotional connection
Identifying patient segments based on behaviors, needs, and expectations
Testing messaging and creative to ensure clarity and relevance across demographics
Mapping the patient journey to uncover friction points and improve experience across channels
Delivering insights that support competitive positioning and business strategy in healthcare
MDRG serves clients in finance, CPG, media and communications, energy, automotive, tourism, and more.
But our deepest experience is in healthcare, where we’ve partnered with some of the biggest names in the category…because healthcare is our passion, and our record speaks for itself.
Our clients rely on us for comprehensive research programs and industry knowledge that gets to the heart of consumer behavior. Every solution is custom-built to answer your specific business questions.
Whether you’re improving the patient experience, refining your messaging, or exploring how your healthcare brand stands out, MDRG is here to help.